At Gafira, your shopping satisfaction means everything to us. We strive to ensure you love every item you receive, but if something isn’t quite right, we offer a transparent and hassle-free return process. Please review the details below to understand how returns and refunds are handled.

We gladly accept returns for products that are unused, undamaged, and returned in their original packaging. Please note that custom-made, intimate, or clearance items may be excluded from returns due to health or final sale policies.

To qualify for a return, you must initiate the request within 30 days of delivery. After this timeframe, we’re unable to process returns or refunds.

Before returning your item, contact our support team to obtain a Return Authorization (RA) number. Packages returned without this number may be delayed or declined.

Once your item is received and inspected, we’ll notify you of the outcome. Approved refunds will be processed back to your original payment method. Deductions may apply for restocking, shipping, or other handling charges.

For delayed refunds, we recommend checking with your payment provider. If you’re still having trouble, feel free to reach out to our customer service team.

Sale items can be returned as long as they meet eligibility requirements, but refunds will reflect the discounted price paid.

Need to exchange an item? Contact us to check stock availability. Additional charges may apply for shipping or price differences.

To complete your return, secure the product with its original tags and packaging, mark the RA number clearly on the outside, and use a traceable shipping method to ensure safe return.

Some returns may be subject to a restocking fee, communicated in advance by our team.

Please note that unless the issue was caused by our error (e.g., wrong or defective item), you will be responsible for return shipping costs, which may be deducted from your refund.

We’re here to help make returns simple and fair. Feel free to reach out anytime.

Contact Information
Company: SARL RETOUCHES ETOILE
Email: ask@gafira.com
Address: 17 AVENUE DE LA LIBERATION 91380 CHILLY-MAZARIN